What to say (and not to say) 

Many people worry about saying the wrong thing. Explore practical examples of supportive conversations, common mistakes and ways to respond with care, respect and confidence

On this page…

  • Helpful responses that encourage connection and conversation.  
  • Common responses that may feel unhelpful or dismissive.  
  • Practical tips for supporting others without pressure or judgement. 

You don’t need perfect words

Many people avoid conversations because they are worried they will say the wrong thing. 

The good news is that you do not need perfect words. 

Often, the most helpful things we can do are listen, show genuine care and stay present. 

A supportive conversation is not about fixing someone’s problems. It is about helping someone feel heard, respected and less alone. 

Helpful responses

Supportive responses are usually curious, compassionate and non-judgemental. 

Examples include: 

  • “Thank you for telling me.” 
  • “That sounds really difficult.” 
  • “I’m glad you shared that with me.” 
  • “I don’t have all the answers, but I’m here to listen.” 
  • “What would be most helpful right now?” 
  • “How can I support you?” 
  • “Would you like help finding some support?” 
  • “I’m here for you.” 

Responses that may feel unhelpful

People often mean well, but some responses can unintentionally minimise someone’s experience or shut down a conversation. 

Examples include: 

  • “Just stay positive.” 
  • “Everyone feels like that sometimes.” 
  • “You’ll be fine.” 
  • “At least…” 
  • “You should…” 
  • “Try not to think about it.” 
  • “It could be worse.” 

These responses often focus on solving, comparing or dismissing rather than listening and understanding. 

Encouraging conversation without pressure

Supportive conversations should never feel forced. 

You do not need someone to tell you everything for a conversation to be meaningful. 

Sometimes it is enough to: 

  • ask a caring question 
  • listen without judgement 
  • sit with silence 
  • acknowledge what someone is saying 
  • let them decide how much they want to share 

Supporting someone means following their lead rather than pushing for details.  

Things to try

  • Ask open questions. 
  • Focus on how someone is feeling rather than trying to solve the problem immediately. 
  • Respect their choice if they do not want to talk. 
  • Let them know support is available. 
  • Check in again another time. 

Common Myths About Supporting Others

Myth: I need to have all the answers. 

Reality: Listening is often more important than solving. 

Myth: I will make things worse if I ask. 

Reality: Respectful conversations can help people feel seen, heard and supported. 

Myth: Supporting someone means fixing their problems. 

Reality: Support is about showing care, staying connected and helping people access support when they need it. 

Myth: If someone does not want to talk, I should stop checking in. 

Reality: A simple follow-up message or check-in can remind someone they are not alone. 

The words we use matter

The language we use can influence how safe, respected and understood someone feels. 

Using person-centred, strengths-based and recovery-oriented language can help create conversations that are respectful, hopeful and supportive. 

Learn more about: 

  • About Mental Health 
  • What Is Mental Health Recovery? 
  • Person-centred language 
  • Recovery-oriented approaches 

Remember

You do not need perfect words. 

What matters most is showing up with care, respect and a willingness to listen.  

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